10 best merchant services in 2024
Updated 5:15 a.m. UTC April 1, 2024
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By facilitating seamless online and in-person transactions, the best merchant services stand out from competitors. These services offer fair rates, reliable hardware and responsive customer service.
To narrow down our list of 27 merchant service companies, we spent over 20 hours speaking to customer service representatives and dozens more reviewing business user feedback. We assessed pricing structures, fee transparency and features. Each merchant service provider received a rating based on over 50 data points.
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Best merchant services
- Stax: Best for high-revenue e-commerce platforms.
- Clover: Best for brick-and-mortar startups.
- Merchant One: Best for companie with less-than-perfect credit.
- Paysafe: Best for businesses in high-risk industries.
- Stripe: Best for global payment processing.
- Square: Best for low-volume retail sales.
- Elavon: Best for analyzing transaction data.
- Helcim: Best for invoicing.
- PayPal: Best for digital payments.
- ProMerchant: Best for responsive customer support.
Why trust our small business experts
Our team of experts evaluates hundreds of business products and analyzes thousands of data points to help you find the best product for your situation. We use a data-driven methodology to determine each rating. Advertisers do not influence our editorial content. You can read more about our methodology below.
- 27 companies reviewed.
- 11 hours of product testing.
- 1,674 data points analyzed.
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Best merchant services comparison
BEST FOR | MOBILE APP | ONLINE APPLICATION PROCESS | FREE HARDWARE | ACCEPTS HIGH-RISK MERCHANTS | 24/7 CUSTOMER SERVICE | |
---|---|---|---|---|---|---|
Stax
| High-revenue e-commerce platforms
| Yes
| No
| No
| Case-by-case basis
| Yes
|
Clover
| Brick-and-mortar startups
| Yes
| No
| Statement credit
| No
| Yes
|
Merchant One
| Companies with less-than-perfect credit
| No
| No
| Yes
| No
| Yes
|
Paysafe
| Businesses in high-risk industries
| Yes
| No
| No
| Yes
| No
|
Stripe
| Global payment processing
| Yes
| Yes
| No
| No
| Yes
|
Square
| Low-volume retail sales
| Yes
| Yes
| Yes
| No
| No
|
Elavon | Analyzing transaction data
| Yes
| No
| No
| Case-by-case basis
| Yes
|
Helcim
| Invoicing
| Yes
| Yes
| No
| Case-by-case basis
| No
|
PayPal
| Digital payments
| Yes
| Yes
| No
| With preapproval
| No
|
ProMerchant
| Responsive customer support
| Yes
| No
| Yes
| Yes
| Yes
|
Methodology
We extensively research the key competitors within an industry to determine the best products and services for your business. Our experts identify the factors that matter most to business owners, including pricing, features and customer support, to ensure that our recommendations offer well-rounded products that will meet the needs of various small businesses.
We collect extensive data to narrow our best list to reputable, easy-to-use products with stand-out features at a reasonable price point. And we look at user reviews to ensure that business owners like you are satisfied with our top picks’ services. We use the same rubric to assess companies within a particular space so you can confidently follow our blueprint to the best merchant services.
The best merchant services have positive user reviews on customer review sites. Merchant service companies should provide customers with fast and reliable support. Using a combination of phone support, live chat and knowledge bases, customers should be able to quickly resolve issues 24/7.
Merchant services should include a payment gateway and credit card processing should be available from the provider and third-parties. Services should be available to most business types (including high-risk merchants) and pricing should be affordable and competitive. Monthly fees should result in lower transaction fees. Volume-based discounts should benefit high-transaction businesses. And chargeback fees should be minimized.
All merchant services companies should expand on a basic feature set that includes reporting dashboards, invoicing and data exports. And merchant services should uphold strict payment privacy and security standards.
What is a merchant service, and how does it work?
Merchant services refer to financial platforms and tools businesses use to accept payments. The vendors overseeing the infrastructure (payment processors or merchant account providers) provide software for accepting online and in-person digital, credit and debit card payments.
Payment service providers, merchant acquirers and credit card networks communicate behind the scenes to authorize and approve transactions. After merchants (the business owner) submit a batch (all authorized credit card transactions), the processor settles them and, within a few days, deposits funds into the merchant’s account.
Merchant services offer many payment methods, including:
- Card readers with swipe, dip or tap options.
- Buy-now buttons.
- Payment links.
- Invoicing tools.
- Shopping carts.
- Text to pay features.
- All-in-one POS systems.
How to choose the best merchant service for your business
The right payment processor suits your business model, client base and clients’ preferred payment methods. While cost is important when choosing a merchant service provider, companies should also consider user experiences and business benefits. A straightforward payment process enhances customer experiences. Likewise, user-friendly management portals help business owners view transactions, fees and analytics for near-real-time decision-making.
Here are three steps to choose the best merchant services:
1. Assess your business needs
Merchant account providers offer plans and pricing for different industries. Moreover, some have better deals for high-volume sellers or work with companies in high-risk industries. You can narrow your search by understanding what your business needs from a payment processor.
Consider the following questions:
- Are you in a high-risk industry, such as travel or gambling?
- What is your individual and business credit situation?
- Do you need ACH, recurring or invoice processing?
- What is your expected monthly processing volume?
- Do you want to charge a surcharge or convenience fee?
- What type of hardware does your business need?
- Will you accept digital wallets like Google Pay or Apple Pay?
- Do you have an existing website that must integrate with your payment solution?
- How tech-savvy is your staff?
- Do you want accounting integrations?
- Will you accept global payments?
- Do you need inventory and customer relationship management (CRM) tools?
2. Find and evaluate merchant service providers
Check out lists of the best credit card processing companies to see which ones support your must-have features and other qualifying factors. For instance, if you’re in the travel industry, your options may be more limited than an online retailer.
Also, check out the following:
- Mobile app ratings.
- Business user reviews.
- Guides to cheap processing services.
- User reviews on sites like Capterra and TrustPilot.
3. Request and compare quotes
The application process varies by provider. Some, like Square or PayPal, let businesses apply online, whereas others, like Paysafe and Merchant One, request your contact information before starting the process.
When comparing quotes and services, remember to look at:
- Contract length.
- Miscellaneous credit card processing fees.
- Hardware options.
- Acceptable reasons for contract termination and termination fees.
- Chargeback fees and support.
- Customer support availability and responsiveness.
How much do merchant services cost?
PAYMENT STRUCTURE | MONTHLY FEE | IN-PERSON TRANSACTION FEE* | IN-PERSON TRANSACTION FEE* | CHARGEBACK FEE | |
---|---|---|---|---|---|
Stax
| Subscription flat rate
| $99
| Varies
| Varies
| Not listed
|
Clover
| Subscription flat rate or interchange-plus
| $14.95
| 2.6% plus 10¢
| 2.6% plus 10¢
| $25
|
Merchant One
| Interchange-plus
| $13.95
| 0.29% to 1.55%
| 0.29% to 1.99%
| Varies
|
Paysafe
| Interchange-plus or subscription
| $12.95
| 0.3% plus 10¢
| 0.3% plus 10¢
| $25
|
Stripe
| Flat rate or interchange-plus
| $0
| 2.7% plus 5¢
| 2.9% plus 30¢
| $15
|
Square
| Flat rate or subscription interchange-plus
| $0
| 2.6% plus 10¢
| 2.9% plus 30¢
| $0
|
Elavon | Interchange-plus
| $0
| 2.6% plus 10¢
| 1% plus 25¢
| $20
|
Helcim
| Interchange-plus
| $0
| 1.94% plus 8¢
| 2.51% plus 25¢
| $15
|
PayPal
| Flat rate or interchange-plus
| Free
| 2.29% plus 9¢
| 2.59% plus 49¢
| $20
|
ProMerchant
| Interchange-plus or flat rate
| $5.95
| 0.30% plus 10¢
| 0.30% plus 10¢
| $25
|
*Pricing may vary based on subscription terms or eligibility.
The merchant services we reviewed offer flat rate, interchange-plus, zero cost processing and membership or subscription models. Monthly fees range from $0 to over $99.
Interchange or subscription models typically provide lower individual processing rates than flat pricing. For instance, Helcim’s in-person average for qualifying customers is 1.94% plus 8 cents compared to Square’s flat rate (2.6% plus 10¢).
Clover, our top pick for brick-and-mortar retailers, offers lower rates with more expensive POS plans. But its keyed-in card average of 3.5% plus 10¢ is substantially higher than its competitors. However, Clover charges 10¢ per payment, whereas Stripe and Square charge 30¢, and PayPal costs 49¢. Consequently, small businesses end up paying less through Clover.
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Frequently asked questions (FAQs)
First Data Merchant Services LLC was acquired by Fiserv in 2019. It’s a registered independent sales organization of Wells Fargo Bank, Deutsche Bank AG, PNC Bank N.A. and Pathward, N.A. Fiserv has over 4,000 financial institutions located in over 100 countries. It owns Clover and partners with Google Pay, Amazon Alexa and Carat.
Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.
Blueprint has an advertiser disclosure policy. The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.